Khela Software Privacy Policy — Your Data is Completely Safe

Welcome to Khela Software. This Privacy Policy has been designed with Bangladeshi users in mind. We understand that many people have concerns about the safety of their personal information online — especially on betting platforms. That is why Khela Software has put user privacy first from the very beginning.

This policy explains in detail: what information we collect, why we collect it, how we use it, and what rights you have over your data. We encourage you to read this Privacy Policy before using any Khela Software service.

Khela Software believes transparency is the best policy. We have no hidden terms. What you read is exactly what we do — that's our promise.

Khela Software only collects information that is strictly necessary to provide its services. Requesting unnecessary data goes against our policy.

Information Collected Directly from You

Automatically Collected Information

Certain information is collected automatically while you use Khela Software. This data is primarily needed to improve platform performance and ensure security.

• IP address and device type
• Browser type and version
• Which pages on the platform have been visited
• Session duration and connection date/time
• Betting History & Transaction Records

Khela Software uses your information only for specific, legitimate purposes. We will never misuse your data.

• Account Management: For registration, login, and account verification.
• Transaction Processing: For processing deposits, withdrawals, and bonus payments.
• Customer Support: To address your questions and resolve any complaints.
• Security Assurance: To prevent fraud and unauthorized access.
• Service Improvement: To improve the overall user experience.
• Legal Obligation: To comply with directives from relevant regulatory authorities.
• Age Verification: To prevent access by users under 18 years of age.
• Promotional Communications: To inform you about new offers and bonuses, with your consent.

Khela Software never sells your data. However, limited information may be shared with trusted partners where necessary to operate our services.

Data Sharing Scenarios

• Payment Provider: bKash, Nagad, Rocket — only the information required to verify transactions.
• Identity Verification Agencies: As part of the KYC process, for verification purposes only.
• Security & Fraud Prevention Agencies: Limited data for detecting fraudulent activity.
• Legal Authorities: When required by a valid court order or government authority.

Khela Software uses industry-leading technology and practices to protect your data. For us, security is an ongoing commitment — not a one-time effort.

• 256-bit SSL/TLS Encryption — On all data transfers.
• Firewall Protection — To prevent unauthorized access.
• Two-Factor Authentication (2FA) — An extra layer of security on your account login.
• Regular Security Audits — to identify vulnerabilities.
• Real-Time Monitoring — To detect suspicious activity in real time.
• Data Backup — secure, encrypted backup storage.

That said, no technology is 100% foolproof. We strongly encourage you to keep a strong password, never share it with anyone, and report anything suspicious to us.

Cookies are small text files stored in your browser. Khela Software uses cookies to make your experience smoother and more personalized.

Types of Cookies We Use

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

You have several important rights regarding your personal data at Khela Software. We respect these rights and make them straightforward to exercise.

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict how your data is processed in certain circumstances.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to the use of your data for specific purposes.

Khela Software is strictly an adults-only platform. No one under 18 may register, and we never knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• If an underage user is identified, their account will be suspended immediately.
• Any data found to belong to a minor will be deleted immediately.
• Parents or guardians with concerns are welcome to contact us at any time.

Khela Software does not retain data longer than necessary. The table below outlines the retention period for each type of information.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

Khela Software may update this Privacy Policy as needed. Changes may occur due to legal requirements, the introduction of new services, or security enhancements.

• For significant changes, advance notice will be sent to your registered email address.
• Updated policies take effect from the date of publication.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of the latest update will always be visible at the top of this page.

If you have any questions, concerns, or complaints about our Privacy Policy, the Khela Software team is always here to help. Support is available in Bengali.

• Email: support@khelasoftware.com
• Live Chat: Available 24/7 — click the button at the bottom right of the platform.
• For general inquiries: FAQ Page View.
• For detailed support: Help Center Visit us.