Khela Software Terms and Conditions — Know Them, Understand Them, Stay Safe

By using Khela Software's website and services, you automatically agree to these Terms and Conditions. It is your responsibility to read and fully understand these terms before using any Khela Software service, promotion, or platform.

These Terms and Conditions constitute a legally binding agreement between Khela Software and its users. If you disagree with any part of these terms, please refrain from using Khela Software's services.

These terms are governed by the laws of Bangladesh and applicable international regulations. khela software operates under an international gaming licence, and all activities are conducted in compliance with the relevant regulatory authorities.

To open an account with khela software, you must meet the following requirements. Failure to comply may result in account termination at any time.

Eligibility Requirements

• Registrants must be 18 years of age or older.
• Each person may register only one account. If multiple accounts are found belonging to the same individual, all accounts will be closed.
• You must provide your full name, date of birth, address, and contact details accurately at registration.
• Identity verification via national ID or passport may be required when necessary.
• Opening an account under someone else's name or with false information is strictly prohibited.

Account Security

You are solely responsible for keeping your account password and login credentials confidential. Khela Software will never ask for your password via email or phone. If you notice any suspicious activity on your account, contact our support team immediately.

Khela Software supports all the most popular mobile banking methods in Bangladesh for deposits. Our payment system is regularly updated to ensure fast and secure transactions.

Deposit Terms

• The payment method used for deposits must belong to the account holder.
• Depositing using another person's mobile banking account is strictly prohibited.
• Funds are typically credited to your account instantly once a deposit is completed.
• If a delay occurs due to a technical issue, please contact the support team with your transaction ID.
• Khela Software does not charge any deposit fees, though your mobile banking provider may apply their own charges.

Withdrawing your winnings from Khela Software is simple and straightforward. There are a few things to confirm before making a withdrawal.

Withdrawal Prerequisites

• KYC (Know Your Customer) verification must be completed before making any withdrawal.
• A copy of your National ID card or passport must be submitted.
• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount is ৳1,000.
• Wagering requirements must be met before bonus funds can be withdrawn.

If fraudulent activity is suspected, Khela Software reserves the right to place a temporary hold on withdrawals pending investigation. If cleared, the withdrawal will be processed promptly.

Khela software regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be followed.

General Bonus Terms

• The welcome bonus is available to new users only and can be claimed once.
• Each bonus has a wagering requirement, typically 10 to 30 times the bonus amount.
• Each bonus has a set validity period. Any bonus that is not used within this period will be automatically cancelled.
• Bonuses may only be used to place bets on specific games or markets — this is stated in each promotion.
• Multiple bonuses cannot be used simultaneously unless explicitly stated in the promotion.
• Accounts found claiming bonuses through fraudulent means will be terminated.

The following rules apply to all betting activity on Khela Software and are enforced equally for all users.

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cash-out feature applies).
• Each bet has a defined minimum and maximum stake. These limits may vary by market and event.
• If incorrect odds are displayed due to a technical error, Khela Software reserves the right to void or correct the affected bets.
• Odds in live betting change rapidly. The odds displayed at the time of bet confirmation are final.
• If a match is cancelled or abandoned, the stake will be refunded.

Winning Payments

Winnings from settled bets are automatically credited to your Khela Software wallet after the event concludes. Result verification may take some time. In the case of any disputed outcome, Khela Software's decision shall be final.

Khela software is committed to maintaining a fair and secure betting environment. Involvement in any of the activities listed below will result in permanent account closure and possible forfeiture of funds.

• Opening or operating multiple accounts.
• Placing bets using bots, automated software, or artificial intelligence.
• Bonus Abuse — Attempting to exploit the bonus system for unfair gain.
• Using Khela Software for money laundering purposes.
• Placing bets based on match fixing or inside information.
• Attempting to hack another user's account or breach the platform's security.
• Providing false information to mislead customer support.

Khela Software believes betting is purely for entertainment. We want every one of our users to stay healthy and happy. Responsible gaming isn't a formality for us — it's a core principle.

Player Protection Tools

• Set Deposit Limits — Set your own daily, weekly, or monthly deposit limits.
• Betting Limits — Set a maximum bet amount for a defined time period.
• Self-Exclusion — Temporarily pause your account for a set period (7 days up to 6 months).
• Reality Check — Receive reminders about your play time at set intervals.
• Account History — Review your betting history at any time.

Khela Software is strictly prohibited for users under 18. We employ various age verification methods to protect minors. Any underage user identified will have their account immediately closed and all funds forfeited.

Khela software takes the protection of your personal data seriously. Your information is collected, stored, and used in accordance with our Privacy Policy.

• Your personal information is never sold or shared with third parties.
• All data is secured with SSL encryption.
• Information may be disclosed when required by law or upon instruction from the relevant authorities.
• Your information is used solely for service improvement and communication purposes.
• Even after account closure, certain data may be retained for a specified period as required by law.

For more details, visit our Privacy Policy Read the page.

Khela Software reserves the right to suspend or close any account without notice and for any reason. However, this action is typically taken in the following circumstances.

• Violation of the Terms & Conditions.
• When fraudulent or suspicious activity is detected.
• Registering with false or inaccurate information.
• Upon request by the account holder to close their account.
• Extended period of account inactivity.

Users who wish to close their account should contact the support team. Upon voluntary account closure, any valid balance will be returned through the standard process.

Khela Software may update these Terms and Conditions at any time. For significant changes, users will be notified via their registered email or through a platform notification.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes take effect constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

The date of the latest update will always be shown at the top of this page. We recommend checking this page regularly.

If you have any questions or concerns about these terms and conditions, our support team is always ready to help. Support in Bengali is available on Khela Software.

• Email: support@khelasoftware.com
• Live Chat: Available 24/7 — click the button at the bottom right of the platform.
• For general enquiries FAQ Page View.
• For detailed support Help Center Visit.